Refund Policy

Please read this policy carefully before making a payment. By registering and paying for a JoshRun challenge you accept the terms below.

1. No Refund Once Registered

JoshRun challenges are digital-first virtual events. Once you have successfully registered and payment has been received, the registration fee is non-refundable and non-transferable, regardless of whether you complete the challenge, submit proof, or receive your medal/certificate within the event window.

This is because immediately upon registration we allocate slot inventory, generate a certificate template with your name, and — for medal packages — begin planning production and engraving.

2. Failed / Deducted Payments

If money is deducted from your bank / UPI / card but your payment shows as failed or pending on JoshRun (i.e. the registration is not confirmed), please do not worry. In such cases:

• Razorpay / your bank will automatically refund the amount to the original payment method within 7 working days.
• You do not need to raise a manual request for auto-reversal of failed payments.
• If the refund does not reach you after 7 working days, email us at info.joshrun@gmail.com with your transaction reference and we will help you follow up with Razorpay.

3. Duplicate Payments

If the same registration was paid twice due to a technical error, the extra amount will be refunded to your original payment method within 7–10 working days once we verify the duplicate transaction. Please email us with both payment IDs.

4. Rejected / Fake Proof

If your proof is rejected because it is fake, manipulated, duplicated or otherwise invalid (see Terms & Conditions), no refund will be issued. Your registration will be marked disqualified.

5. Wrong Address / Non-Delivery

If a physical medal / t-shirt is returned to us due to an incorrect address, unavailable recipient, or refusal to accept the shipment, re-shipping is chargeable to the participant. No refund will be issued for such shipping failures.

6. Damaged in Transit

If your medal arrives visibly damaged, share an unboxing photo / video within 24 hours of delivery. We will send a free replacement of the damaged item after verification.

7. How to Reach Us

For any refund-related query, email info.joshrun@gmail.com or WhatsApp +91 94600 97568. Please include your Registration ID and payment reference.